Questions, answered clearly
Frequently Asked Questions
The certification covers one specific experience: cancelling a subscription.
What is EasyCancel Certified?
An independent certification standard that tests whether a subscription can be cancelled online, without calls, and in under 60 seconds.
Does EasyCancel cancel subscriptions for me?
No. EasyCancel Certified is a certification organization. We do not cancel subscriptions on behalf of consumers.
What does “Under 60 Seconds” mean?
A normal authenticated customer can complete the tested cancellation process in less than one minute under normal conditions.
Does login time count?
No. The timer begins after the customer is authenticated and starts navigating toward subscription management.
Can an automated email be used to sign in?
Yes. A one-time email code may be used only to verify the customer’s identity. The cancellation itself must still be completed directly online, without emailing support, clicking an emailed cancellation link or waiting for human approval.
Why are phone cancellations not allowed?
Phone-only processes depend on business hours, wait times and human availability. The standard requires a complete self-service online path.
Can a company pay to receive certification?
No. Fees may cover testing or seal licensing, but payment never guarantees approval.
Can a company lose certification?
Yes. A certification may be suspended or revoked if the cancellation process changes and no longer meets the standard.
How can I verify a badge?
Enter the certification ID on the verification page or follow the link attached to the seal.
What is a Certification ID?
A unique public identifier, formatted like ECC-2026-000001, that links a seal to its current certification record.
How often are companies re-tested?
Certification may be periodically re-tested. Consumer reports or material process changes may also trigger a new review.
What if a certified company is difficult to cancel?
Please report the experience. Consumer reports may trigger an independent re-test.